Call queues
List call queues, read one queue and update supported settings when the key has write access.
GET/v1/call-queues
Lists the call queues available to the authorised customer.
GET/v1/call-queues/{queue_id}
Returns one queue with its supported settings and members.
Example response
{
"success": true,
"data": {
"queue_id": "queue_d2f4a7e619af641df4c7",
"name": "Sales",
"capacity": 20,
"incoming_capacity": 10,
"average_duration_minutes": 3,
"announce_number_of_callers": true,
"announce_estimated_wait_time": false,
"announcement_interval_minutes": 2,
"members": [{"number": "1001", "name": "Alex", "enabled": true}],
"member_count": 1
}
}Update a queue
PATCH/v1/call-queues/{queue_id}
Updates only the supported fields included in the request. Queue members are read-only in this release.
Request body
{
"capacity": 25,
"incoming_capacity": 12,
"average_duration_minutes": 3,
"announce_number_of_callers": true,
"announce_estimated_wait_time": true,
"announcement_interval_minutes": 2
}Use the returned queue ID
Do not build queue IDs from display names. Copy the exact
queue_id returned by the list endpoint.1
Get a token
Request a temporary Sandbox bearer token.
2
Prepare the request
Select the endpoint and add a number when required.
3
Run and check
Review the HTTP status, response time and JSON.
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